Terms & Conditions

Terms & Conditions

Terms & Condition of Sale

Please read the following Terms and Conditions carefully as it is part of agreement in between LKS (M) SDN BHD and the Customer in which to proceed with purchase. 

1. Introduction

1.1. All orders of products and services on LKS (M) SDN BHD website are accepted by LKS (M) SDN BHD (collectively referred to as ”we”, “us”, “our”, “the company”), in which subject to these Terms and Conditions. By agreeing to register an account, order a product, or any other relative services on the Site, you agree to be legally bound by these Terms and Conditions.

1.2. Definition in Terms and Conditions:

a. “Account” means the account you will need to register for on the Site, in order for you to submit Order on the Site;

b. “Customer” (collectively referred to as “you”, “your”) means the individual or legal entity identified who places an Order on the Site;

c. “Contract” means a contract for sale of products and/or services by the company to the customers in accordance with these Terms and Conditions.

d. “Confirmation of Order” means the email to you, in which to acknowledge the acceptance of your order by the company. 

2. Contract Formation

2.1. Customer shall register an Account in order to view full details of the products and/or services and proceed to make an Order.

2.2. A Contract shall be formed upon the acceptance of Customer’s order by the company. The Customer shall aware and agree to be bound by these Terms and Conditions upon placing an Order.

2.3. The acceptance of order shall take place when we accept your order by sending you Order Details to your email.

3. Ordering

3.1. Individual shall register an Account and to be approved as member by the Company, before able to make any purchase in the Site.

3.2. All orders are subject to submit to our home office in Malaysia.

3.3. All Orders are executed on customer’s requirements, thus we shall do not substitute one product for another, unless requested by the Customer with written notice.

3.4. We reserve the rights to decline trade with any individual or company who have found breach of these Terms and Conditions, whether or not the payment has been received, by serving non-acceptance notice, with refund of orders, if necessary.

4. Prices

4.1. All prices are standard based on Company’s pricing policy, unless there’s an agreement to a different discount in between Customer and the Company. Prices are subject to change without prior notice.

4.2. All prices are not included (without limitation) with any shipping and/or handling charges. To the extent, Customer shall bear all shipping and/or handling charges.

4.3. Customer shall also bear any and all the cost of taxes, levies, custom duties or fees of any kind, nature of description, which may impose in sale.

4.4 International Shipments will be categorized into different Zone Index as listed in . 

5. Payment

5.1. All payments are due upon order placed with the receipt of confirmation order to your email. If a payment is not received or payment has been declined, the ownership of any items purchase shall be forfeited. All items shall not be shipped without full payment received.

6. Delivery & Shipment

6.1. We shall deliver your items to the Delivery Address as designated by the Customer and agreed to by the Company. If you have found error on your Delivery Address after order has been placed, please do contact us at (6)03-5124 0822 as soon as possible for further action. Additional charges may incur and shall be borne by the Customer.

6.2. We are committed to deliver within seven (7) days upon Confirmation of Order received. However, some of the products might need to source from overseas or from our supplier and might take longer delivery time, thus we cannot promise you an exact delivery date.

6.3. The delivery and shipping charges shall be paid by Customer in the amount agreed at the time of purchase. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses may arise for late delivery.

6.4. We will not be held responsible for any item lost or damages during shipment. Customer shall take care when opening the package as not to damage it, especially using any sharp instruments.

7. Goods Return/Replacement

7.1. Goods sold are strictly not returnable. Customer may only return products to the Company based on complaints through the Return Form and/or by written notice with the reasons such as (but not limited to) dead-on-arrival, faulty, order error, or wrong item received.

7.2. Return request shall be made within Fourteen (14) days from the date of received, in the orginal packaging with consignment of receipt and proof of purchase. Otherwise, we will consider goods sold are in good condition.

7.3. All items which returned will be processed, checked and verified by our relevant department within two (2) days after returned item received. Replacement item will be sending back to customer if items found defective or damage upon manufacturing defects.

8. Warranty

8.1. Customer shall send back products under warranty by writing to us with regards on the problem description, in which to be tested by our production team upon receipt.

8.2. Unless specified otherwise, we warrant most of our products with a period of one (1) year which will be effective from the date invoice issued. Products under warranty will be free from defects in material and workmanship which affecting the normal use of the product.

8.3. However, our warranty does not cover damage, fault or malfunction due to external causes, including (without limitation) natural disaster, accident, misuse, problems with electrical power, servicing which not authorized by the Company, usage and/or storage and/or installation not in accordance with Product Instructions, Operation Manual, act of God, fire, flood, war, and/or any similar occurrence. 

8.4. In these terms and conditions, all warranties, terms, conditions, common law which concerning the supply of Products and/or Services are implied including (without limitation) the implied terms of satisfactory quality, conditions of merchantability, fitness for purpose, and/or compliance with provision of services, all which are hereby excluded to the fullest extent permitted by law. We shall not liable for any losses, liabilities, or damages which arise out of the breach of warranties, terms and conditions implied, or breach of any duty of any kind which imposed by the Company’s operation of law or for any negligence.

9. Limitation of Liability

9.1. The company shall not be liable for any direct, indirect or consequential damages and/or losses, loss of profit, loss of business or economic, loss of any orders or contracts, loss of goodwill, as all may result from or in the connection in between the Company and Customer with any terms of the contract implied, or any orders which has accepted by the Company; use or performance of the Products and/or Services.

10. Service and Technical Support

10.1. Service and technical support will be provided by the Company in accordance with the terms and conditions in Service Contract and/or relevant warranties implied in these terms and conditions. Services and technical support offer may vary from product to product.

10.2. The company shall has no obligation to provide any services and technical support without full payment received for the Product or Service Contract for which service or support is requested.

11. Coupons

11.1. You may receive promotional coupons and gift coupons as an appreciation of your loyalties and continuous supports. You may use these promotional coupons and gift coupons as payment for Products on the Site with specific terms and conditions.

11.2. We may post or email promotional and gift coupons to you. We are not liable for any errors in the mailing address and email address of the coupons recipient. 

11.3. Customer shall be logged in to redeem these coupons. Coupons can only be redeemed on the Site.

11.4. Coupons can only be redeemed once per order and cannot be used in conjunction with other promotional and gift coupons.

11.5. Coupons are non-refundable and cannot be exchanged for cash.

11.6. Without permission of the Company, Customer is not allowed to sell or trade the coupons in any way. The Company reserves the rights to discontinue a coupon or to modify coupon’s terms and conditions at any time.

12. Data Protection

12.1. You may be required to provide your personal information in order to access the Site. All personal information you provided shall be processed in accordance with our Privacy Policy.

12.2. Please read our Privacy Policy, which forms part of these Terms and Conditions.

13. Trademarks and Intellectual Property Rights

13.1. All related names, logos, and designs are the trademarks of LKS (M) SDN BHD. We hold all intellectual property rights in the Website and in all the material we published on it.

13.2. You may download and/or print off any page(s) including (without limitation) product catalogue, instruction manual, pictures for your reference. However, you shall not modify any of the paper or digital copies which you have printed or downloaded in any way.

13.3. You shall not use any part of the materials on the Website for any commercial purposes without obtaining permission and/or approved from us to do so with written notice.

13.4. If we found you in breach of the terms of using any of the printed, copied, or downloaded materials, we will immediately cease your rights to use the Website, and you shall return and/or destroy any copies of material have made.

14. Malaysia Law and Jurisdiction

14.1. These Terms and Conditions shall be governed by and construed in accordance with Malaysia Law and shall be subjected to the non-exclusive jurisdiction of the Malaysia courts.